Privacy Policy

1 Information We Collect

We collect several types of information from and about users of our Service, including:

• Personal Information: Name, email address, phone number, and educational background.
• Account Credentials: Username, password, and enrollment details.
• Usage Data: IP address, browser type, device information, pages visited, and time spent.
• Communications: Records of your correspondence with our support team.
• Transaction Data: Details about course purchases, payments, and enrollment history.

2 How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, operate, and maintain our training services.
• To process your course enrollments and manage your account.
• To improve, personalize, and expand our course offerings.
• To communicate with you about updates, batch schedules, and support messages.
• To analyze usage patterns and optimize user experience.
• To detect, prevent, and address technical or security issues.
• To comply with legal obligations.

3 Cookies & Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to track activity on our Service and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

Types of cookies we use:

• Essential Cookies: Required for the Service to function properly.
• Preference Cookies: Remember your settings and preferences.
• Analytics Cookies: Help us understand how users interact with our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

4 Data Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: With third-party vendors who help us operate our business (payment processing, hosting, analytics, email delivery).
• Legal Requirements: If required by law or in response to valid legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• Protection of Rights: To protect the safety, rights, or property of Shiksha Institute, our users, or the public.
• With Your Consent: When you have given us explicit permission to share your information.

5 Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL encryption for all data transmission.
• Regular security assessments and penetration testing.
• Access controls and authentication protocols.
• Employee training on data protection practices.
• Secure data centers with 24/7 monitoring.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6 Your Rights & Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information (subject to legal obligations).
• Opt-Out: Unsubscribe from marketing communications at any time.
• Data Portability: Request transfer of your data to another service.

To exercise these rights, please contact us at contact@shikshainstitute.com. We will respond to your request within 30 days.

7 Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements. Account information is typically retained for the duration of your relationship with us plus a reasonable period afterward as required by law.

8 Children's Privacy

Our Service is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers. If you believe we may have information from or about a child under 13, please contact us.

9 International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. If you are located outside India and choose to provide information to us, please note that we transfer the data to India and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

10 Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. If we make material changes, we will provide additional notice (such as via email or a prominent notice on our Service). You are advised to review this Privacy Policy periodically for any changes.